How we keep your home safe

Who we send, and how we choose them

We check identity, work eligibility and background before assigning a cleaner to your home. We review relevant experience and go through our cleaning checklist before the first clean. Team leads are selected for their paid cleaning experience and ability to guide a partner.

• A short chat by phone or video
• ID and the right to work in the US, confirmed
• A background check, done before they ever see a key or a code
• Training with a team lead on our written room-by-room checklist before they clean on their own

How we choose our teams

A team we train and support

We explain who is coming and how we support them before you confirm a visit. Your cleaning priorities are agreed with you and shared with the assigned team. If there is a problem, contact us so we can help.

A familiar team for regular visits

We aim for a familiar regular team. If someone is unavailable, we contact you to agree a replacement or another date.

• A regular team planned around your agreed schedule
• Cleaning priorities and home notes discussed before the visit

A clear plan when someone is away

If someone is unavailable, we contact you to agree a replacement or another date. We tell you who is coming before the visit and share the agreed cleaning notes with the assigned team.

• No unexplained change at your door
• The same checks apply before assigning a replacement cleaner

Your keys and codes

You can be home for the visit, or discuss another access arrangement with us. Agree the method before a clean is confirmed. Do not put keys, door codes, alarm details or passwords in the quote or contact forms.

• Access details are shared only with assigned cleaners and the owner or authorized scheduler who needs them for your visit.
• If you entrust us with a key, we agree the storage and handover arrangements with you first.
• No one is given your access details before the required checks and visit arrangements are complete.
• We arrange key return within 7 days of your request.
• Tell us before the next visit if a code, lock or access arrangement changes.

Keys and codes in our terms

If something breaks

Tell us promptly if something is damaged or missing after a visit. We review the details with you and the team and discuss an appropriate resolution. Please point out fragile or valuable items before the clean. Moving heavy furniture is outside our cleaning scope.

• The team must tell us promptly about damage they notice during the visit.
• Report a concern as soon as you notice it, ideally within 48 hours, with the visit date and photos if useful.
• We aim to acknowledge a damage report within 2 business days and discuss an appropriate repair, replacement or refund where we are responsible.
• Reporting later does not remove any rights you have under applicable law.

Damage and breakage in our terms

Insurance information on request

Insurance information is available on request. Tell us about building requirements before we agree a visit.

Privacy in your home

Your home is private. Cleaning notes should cover the work and access arrangements, not unrelated personal information. Tell us which rooms or items to leave alone before the visit.

• We do not use photos of your home in marketing without your separate permission.
• If a photo is needed to discuss the cleaning scope or a damage report, we ask permission first.
• The team leaves papers, mail and screens alone and only opens cupboards or other spaces included in the agreed clean.
• Only the people agreed for your visit may enter your home.
• Working from home? Tell us which rooms to skip or leave until last.

Read our privacy policy

A quote before any commitment

There is no checkout, deposit or card collection on this website. We discuss the cleaning scope, price and any payment arrangements with you before you agree to a visit. Never send card details through a form, email or text.