Terms of service

1. Who we are

Northern Virginia Housekeeping is the name we use for NVA Home Services LLC, our cleaning business serving Northern Virginia. In these terms, “we”, “us” and “our” mean NVA Home Services LLC. “You” means the person who requests or books a clean.

We clean homes in McLean, Great Falls, Vienna, Brambleton, Clifton, Tysons, Oakton, Reston, Fairfax Station, Ashburn, Arlington, Alexandria, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, Old Town Alexandria, Aldie, Leesburg, Middleburg, Purcellville and Round Hill, South Riding, Sterling, Bristow, Gainesville and Haymarket.

For company correspondence or mailing details, use the contact routes at the end of this page.

You must be 18 or older to book. A quote request does not book a clean or commit you to a purchase. We discuss service terms with you before you agree to a visit.

2. Booking and your price

This website collects quote requests. Share your name, email, phone number, ZIP code and cleaning needs so we can discuss the service with you.

Your quote depends on the size and condition of your home, the type of clean, any extras and how often you need help. We agree the price and schedule with you before booking a visit.

The service policies below describe planned cleaning visits. We will confirm the applicable service and payment terms with you before any visit is booked.

3. Schedules and changes

We offer regular, one-time, deep and moving cleans. We agree the visit dates and arrival window with you before confirming your service.

To change, skip or cancel a visit, call, text or use our contact form as early as you can. A quote request can be changed or withdrawn at no charge. We do not apply an automatic cancellation or lockout fee through this website. Any terms for a confirmed visit must be discussed and agreed with you in advance.

If your team cannot enter at the agreed time, they will call or text you and wait up to 15 minutes. If access is still unavailable, we will contact you to arrange another visit.

Sometimes we may need to move a visit, for example because of bad weather or illness. We will tell you as early as we can and offer you a new time. You never pay a fee for a change we make.

4. How payment works

We do not collect payment or card details through this website. Sending a quote request does not authorize a charge, require a deposit or commit you to a purchase.

We discuss the price and payment arrangements with you before you agree to a clean. Do not include card details in a quote request, contact message, email or text.

5. Tips

Tips are never required. If you want to tip, you can leave cash for your team.

Every tip goes in full to your team. We do not keep any part of it.

6. Our 24-hour make-it-right promise

If something was missed or not done well, we will fix it.

The promise covers the tasks in the clean you booked. It does not cover tasks outside your booking, or places we could not reach safely.

If a return visit cannot resolve the issue, we will review the agreed scope and what happened with you, then discuss a fair repair, refund or other appropriate solution. This promise does not limit your rights under applicable law.

7. What we do not clean

To keep our teams safe, there are a few things we do not do:

• Biohazards

  Blood, body fluids, mold, pest droppings, or anything that needs special safety gear.

• Heavy lifting

  We do not move heavy furniture or lift items that cannot be handled safely.

• High outside windows

  We do not clean outside windows above the ground floor.

• Unsafe areas

  Roofs, crawl spaces, or any place that is not safe to reach or work in.

Your team may stop any task that is not safe. If they do, they will tell you why.

8. Keys and codes

If you will be out, agree an access arrangement with us before your visit. Do not put door codes, alarm codes or passwords in website forms.

Access details are shared only with your assigned cleaners and the owner or authorized scheduler who needs them to coordinate your visit. We will discuss how to provide access details directly before accepting them.

Tell us before your next visit if a code, lock or alarm procedure changes. You can revoke access at any time and should change any temporary codes when they are no longer needed.

If we hold a key, we will arrange its return within 7 days of your request. We will agree the handover or delivery method with you.

9. Pets

We are glad to clean homes with pets. Please tell us about your pets when you book, and add any notes we should know.

If a pet is nervous around people or may bite, please keep it in a closed room or a crate while we clean. Tell us which rooms to skip.

If a pet must not go outside, tell us, and the team will keep doors closed. If a pet makes a room unsafe to clean, the team may skip that room.

10. Damage and breakage

Our teams work with care. If something breaks, we will work with you to fix it.

• If your team breaks or damages something, they will tell you the same day.
• If you find damage, tell us promptly, ideally within 48 hours of your clean, so we can investigate while details are fresh. This reporting target does not limit your legal rights. Please send photos if you can.
• We aim to acknowledge a damage report within 2 business days. We review the agreed cleaning scope, available photos and both accounts of what happened, then discuss a fair repair, refund or other appropriate resolution.

Please tell us about fragile, damaged or loose items before your visit, and put away valuables. If a photo is needed to assess an issue, we will ask your permission first. We do not use photos of your home for marketing without separate permission.

11. Working with our team

Please arrange service requests, schedule changes and concerns through us so we can coordinate your visit and support your team. These terms do not add a direct-hire restriction or recruitment fee.

Insurance information is available on request. Tell us about building requirements before we agree a visit. You can ask for proof of coverage and relevant limits during that conversation.

12. Texts and emails

When you request a quote, you provide a phone number and email so we can contact you about your request, including pricing and availability. If you later book a visit, we may also send service confirmations, reminders and arrival updates.

We send news and offers only if you agree. You never have to agree in order to book.

You can reply STOP or contact us to stop texts, and reply HELP or call for help. Message and data rates may apply. Message frequency depends on your request and any service you agree to. Tell us another way to reach you if you still need service updates.

Our Privacy policy explains how we handle your phone number and email.

13. Ending your plan

There is no long-term contract for a quote request. You can withdraw your request or ask to end a recurring plan by call, text or our contact form.

If a visit has been confirmed, contact us as early as possible so we can release the time. Any payment for work already completed follows the terms agreed before that visit.

We may stop or decline service if a home or situation is unsafe for our team. We will explain the concern and discuss whether a safe alternative is possible.

14. Responsibility and your rights

We are responsible for the service we agree to provide. Please tell us about a concern so we can review it with you. These terms do not exclude responsibility that cannot lawfully be excluded or take away your rights under applicable law.

A request for prompt reporting helps us investigate. It is not a waiver of a claim or a replacement for any time limit set by law.

15. Governing law

These terms are governed by applicable Virginia and United States law.

If a disagreement arises, please contact us so we can try to resolve it together. Nothing here requires you to give up a legal remedy, use private arbitration or bring a claim in a particular county.

16. Contact us

Questions about these terms? We are happy to help.