Privacy policy

This policy explains how Northern Virginia Housekeeping (NVA Home Services LLC) handles your personal information. It covers our website, our texts and emails, and our visits to your home.

1. What we collect

We collect only what we need to clean your home and run our business.

Contact details
Your name, phone number and email.
Your address and home
Your ZIP code, cleaning needs and any optional home details you give us. We discuss the service address when arranging a visit.
Home access details
Access arrangements, parking and pet instructions you choose to share when arranging a visit. Do not put door codes or passwords in website forms.
Your request
The service and timing you ask about, your contact preferences, messages and how you heard about us. Sending a request does not confirm a visit.
Site use
Pages and selected buttons you use, device and browser details, referral information and connection data such as your IP address. Optional analytics follows your privacy choices.
What you send us
Texts, emails, photos and notes you share with us.

We do not collect card details or online payments. Requesting a quote does not require an account.

If you apply to join our team, section 9 explains what we collect.

2. Why we use it

We use your information to:

Answer your quote request and discuss the scope, price and availability of a clean.
Coordinate an agreed visit, including access and any pet instructions.
Send confirmations, reminders and updates about your visits.
Answer your questions and keep our 24-hour make-it-right promise.
Understand demand for our services and areas so we can plan availability.
Keep our clients, our teams and our business safe, for example by blocking spam.
See how people use our site, so we can make it better.
Learn which ads and links bring people to our site. Section 4 shows how to turn this off.
Follow the law, for example tax and record rules.

3. Texts and emails

When you request a quote, you give us your phone number and email so we can discuss your request, including pricing and availability. If you later book a visit, we may also send confirmations, reminders and arrival updates.

We send news and offers only if you agree. You never have to agree in order to book.

STOPReply STOP or contact us to stop texts.
HELPReply HELP or call us for help.

Message and data rates may apply. Message frequency depends on your request and any service you agree to.

You can withdraw marketing permission at any time by contacting us or using an unsubscribe option provided with a message.

We never share your phone number with other companies for their own marketing.

4. Tracking tools on our site

Our site uses a few cookies and similar tools. Some make the site work. Others show us how people use the site. Optional analytics and error reporting run only when enabled:

PostHog
What it does:
When enabled, counts visits and selected page and button events through our own web address. Session recording and automatic form capture are disabled.
How to opt out:
Turn on Global Privacy Control or Do Not Track in your browser, or use our privacy choices page, and it stops.
Ad and link details
What it does:
Our site stores referral information in your browser and uses a 90-day attribution window. A form submission may include it so we can understand where enquiries come from.
How to opt out:
Use our privacy choices page or turn on Global Privacy Control. We delete it and stop saving it.
Cloudflare Turnstile
What it does:
Checks that a person, not a bot, is sending a form. It runs only on our forms.
How to opt out:
It protects form submissions. You can call or text us instead.
Sentry
What it does:
When enabled, reports errors and technical context. Our settings exclude user details, cookies, form bodies and URL query parameters.
How to opt out:
Browser controls may block error reporting. Our analytics opt-out does not disable essential security checks or error reporting.
Your privacy choice
What it does:
We save your opt-out in browser storage and a cookie. The cookie lasts one year; the browser-storage choice remains until changed or cleared.
How to opt out:
Change it on the privacy choices page. Clearing site data also removes the saved choice; Global Privacy Control still applies.

You can also block or delete cookies in your browser settings. Some parts of the site may not work without them.

We honor Global Privacy Control. If your browser sends it, we do not load PostHog, we delete the saved ad and link details, and we treat it as a request to opt out of the sale or sharing of your information. You can also opt out on our privacy choices page.

We do not use ad tracking pixels today, such as those from Google or Meta. If we add them, we will update this policy and any required privacy controls before using them.

6. How long we keep it

We keep personal information for as long as reasonably needed for the purpose it was collected, including handling your request, providing agreed services, resolving concerns and meeting legal recordkeeping requirements.

Enquiries and service records: Needed for follow-up, service history, support and relevant legal obligations.
Access instructions: Needed only while coordinating authorized visits. Ask us to remove outdated instructions and change temporary codes when no longer needed.
Job applications: Needed to assess an application, communicate with the applicant and meet employment recordkeeping obligations.
Technical records: Needed to understand site use, troubleshoot errors and prevent abuse, subject to provider settings and applicable privacy choices.

You can ask us to delete information you no longer want us to hold. We review requests against ongoing service needs and any legal or dispute-related reason to retain a record. Browser referral storage and privacy-choice settings are explained above; those settings do not determine how long a submitted enquiry is retained.

7. Your choices and rights

You can ask us to:

See it
Get a list of the personal information we hold about you.
Correct it
Fix anything that is wrong or out of date.
Delete it
Ask us to remove information, subject to applicable legal and recordkeeping exceptions.
Get a copy
Get your information in a file you can take with you.
Opt out
Turn off optional site analytics and referral tracking. We do not sell information or share it for targeted ads.

To opt out of the sale or sharing of your information, use our privacy choices page, or turn on Global Privacy Control in your browser. We honor both.

Where applicable, laws including the Virginia Consumer Data Protection Act provide rights to access, correct, delete or obtain a copy of personal data, and to opt out of certain uses. Which statutory rights apply depends on the law and the circumstances. We accept privacy requests through the contact routes below whether or not a specific statute applies.

To ask, send us a message or text (571) 758-3276. We may need to check that it is really you. We will respond as required by applicable law and explain any information we need to process your request.

If we say no, you can appeal. Reply to our answer and ask us to look again. If you are still not happy, the Virginia Attorney General’s consumer guide explains statutory rights and how to make a complaint.

You can stop marketing texts and emails at any time, as section 3 explains. We do not penalize you for making a privacy request. Deleting details needed for a visit may mean we cannot provide that service.

8. Children

Our service is for adults. You must be 18 or older to book.

We do not knowingly collect information from children under 13. If you think a child has given us information, contact us and we will delete it.

9. Job applicants

Our initial application form asks for:

Your name and phone number, plus an optional email address.
Your level of paid cleaning experience, if you choose to provide it.
The days and towns you can work, and your English-language comfort level, if provided.

Do not send identity documents, Social Security numbers, payment information or other sensitive documents through the initial website form. If your application progresses, we will explain any additional information needed and how to provide it.

Separate permission for background checks

Before ordering an employment background report, we will provide the required disclosure and authorization materials and identify the provider. The website application alone does not authorize a background check.

We use applicant information to evaluate and respond to applications and meet recruitment obligations. Any later background-check or work-authorization process will include the notices and choices required by applicable law.

10. Security

The website uses HTTPS connections, input validation and spam protections. Our application stores a hashed version of an IP address for abuse checks rather than the raw address in form records. Hosting and security providers may process connection details, including IP addresses, to operate their services.

Do not send card details, passwords or home access codes in website forms. We do not collect online payments. Error-reporting settings filter personal information as described above.

No system is 100% safe. If a data breach affects your information, we will tell you as the law requires.

11. Changes to this policy

We may update this policy. When we do, we change the date at the top of this page.

We will provide additional notice of material changes when required by applicable law.

12. Contact us

Questions about your privacy, or want to use your rights? Contact us.

NVA Home Services LLC

See every way to reach us

Back to topPrivacy policy. Last updated November 7, 2026.