What we bring to your home
You will not need to buy anything or leave anything out. Your team will arrive with everything for the clean: our products, a sealed-system HEPA vacuum, a mop and clean microfiber cloths. Here is what we will use, and why.
Everything, in one trip
Your team will carry it all in from the car. You will not need to stock up on sprays, keep a vacuum charged or hunt for a bucket. If you would rather we use something of yours, that works too.
- Cleaning products for every room and surface
- A sealed-system HEPA vacuum
- A mop with washable pads
- Clean microfiber cloths
The products we will use
We will choose products that clean well without harming your counters, floors and finishes. We will not call them non-toxic. Any cleaner can irritate skin or eyes if it is used the wrong way, so we would rather show you the labels than make big claims. Ask, and we will send you the full list.
- Every product used the way its label says
- The full product list, with the labels, on request
- A stone-safe cleaner for natural stone. Acids like vinegar can etch marble, so we keep them off stone.
Why a sealed HEPA vacuum
HEPA is a filter standard, not a brand. The U.S. EPA says a HEPA filter can, in theory, remove at least 99.97 percent of dust, pollen, mold, bacteria and any airborne particles 0.3 microns in size. A vacuum with a weaker filter can blow some of the finest dust back into the room.
A filter only helps if the air goes through it. The EPA notes that a vacuum with a HEPA filter added on is not always sealed, so some air can slip around the filter. That is why our teams will use a sealed-system HEPA vacuum. It helps most in spring, when pollen settles on sills and comes in on shoes.
- A sealed system, so the air goes through the filter, not around it
- Filters changed as the maker recommends
- Have a central vacuum? Tell us in your notes if you would like us to use it.
Why microfiber
Microfiber is made of very fine fibers that trap dust instead of pushing it around. Fine dust and pollen are light, so a dry cloth can just move them from one spot to the next. A damp microfiber cloth picks them up. We will keep the cloths for each part of your home apart, so a cloth from your bathroom never touches your kitchen counter.
- Separate cloths for bathrooms, for kitchens, and for glass and dusting
- A fresh set of cloths and mop pads for every home
- Used cloths bagged and washed before they are used again
Fragrance-free, on request
Scent is personal. Some people like a fresh smell after a clean. Others get headaches, have a new baby, or live with allergies or asthma. Ask for fragrance-free and your team will use fragrance-free products. It goes in your home notes, so you only ask once.
Homes with pets
Tell us about your pets when you book. Your team will follow your notes about doors, gates and crates, and can let floors dry before your pets walk on them. Lots of fur on the sofa and stairs? Add pet hair cleanup to any visit.
- Doors, gates and crates handled the way your notes say
- Floors left to dry before pets come back in, if you ask
- Pet hair cleanup as an extra, on any visit
Your products, if you prefer
Have a product you love, or one your countertop or floor maker recommends? Leave it out and add a note to your booking. Your team will use it where you say, and bring everything else.
- Leave your products in one spot, with a note
- Tell us which room or surface each one is for
- If we think a product could damage a surface, we will tell you why before we use it
Sources
Read more
More about every clean
What is included
The room-by-room checklist for each of our cleans, side by side and ready to print.
See the checklistOur services
Recurring, deep and move-in or move-out cleans, plus the extras you can add.
See our servicesTrust and safety
How we check our team, keep your keys and codes private, and handle breakage.
How we keep you safe
Supplies questions
What we bring, answered
Products, vacuums, cloths, and what to do if you have your own.
Do I need to provide anything?
No. Your team will bring our products, a sealed-system HEPA vacuum, a mop and clean microfiber cloths.
What products will you use?
Products that clean well and are safe for your surfaces when they are used the way their labels say. Our list is not final yet. Ask, and we will send it to you, with a link to each label.
Are your products safe around kids and pets?
We will use every product the way its label says. If you have a baby, a pet or someone with allergies at home, ask for fragrance-free products and tell us anything to avoid. It goes in your home notes.
Can you use my products?
Yes. Leave them out and add a note to your booking. Tell us which room or surface each one is for.
Do you use bleach?
Only if you ask for it. We will never use bleach on stone or wood.
Will you use my vacuum?
Your team will bring its own sealed-system HEPA vacuum. If you would rather we use yours, or your central vacuum, say so in your notes.
Do you use the same cloths from home to home?
No. Every home will get a fresh set of cloths and mop pads. Used ones will be bagged and washed before they are used again.
How do you clean marble, quartz and wood floors?
Tell us what your counters and floors are made of. We will use a stone-safe cleaner on natural stone and keep water light on wood floors. If the maker recommends a product, leave it out and we will use that.
